Contact support
Bugs, questions, feedback or account help:
Getting started
How do I rate a song or album?
- Tap Search and choose Songs, Albums or Artists.
- Search for it and tap the result.
- Tap or slide across the stars. Tap the left half of a star for a half star.
- Add a review, a heart, tags, or the date you listened if you want, then tap Save to Soundtracked.
Can I edit or delete a rating or review?
Yes. Open the song or album (or tap the review on your profile), change anything, and save again. To remove it, open the review, tap the ••• menu and choose Delete Review. To clear just the stars, choose Remove Rating on the song or album page.
How do I sort my ratings?
Go to the Rate tab and tap Sort. You can sort by date rated, date listened, stars, title or artist. Date sorts are grouped by month.
Mixtapes, Listen Later and charts
How do I make a mixtape?
On your profile, tap the New Mixtape tile, or open any song or album and tap Add to Mixtape. Give it a title, add up to 100 songs and albums, drag to reorder, and turn on Ranked to number them.
What is Listen Later?
Tap Listen Later on any song or album to save it for later. Your list is on your profile. Once you rate something, it comes off the list automatically. Can't decide what's next? Open the list and tap Pick for Me.
Where do the charts and averages come from?
The Top 100 and trending lists are Apple Music's most-played albums and songs. The star average under each one comes from Soundtracked users' ratings.
Using Soundtracked on the web
Can I use Soundtracked on my computer?
Yes. Go to soundtrackedapp.com and log in with the same account you use on your iPhone. Your ratings, reviews, mixtapes, Listen Later list and followers are the same everywhere.
A few things only work in the iPhone app: connecting Apple Music, scanning QR codes, and signing in with Apple.
Friends and notifications
How do I find my friends?
On your profile, tap Find People and search by username. You can also share your profile or show your QR code from the share button on your profile, and friends can scan it with their iPhone camera.
How do notifications work?
Tap the bell on the Home screen to see who followed you, and who liked or commented on your reviews and mixtapes. If someone unlikes or deletes their comment, the notification goes away too.
Can I make my account private?
Not right now. Soundtracked accounts are public to other signed-in users, so friends can find your ratings. If someone is bothering you, you can block them (see below).
Apple Music
How do I connect Apple Music?
Go to Profile → Settings → Connections, tap Connect next to Apple Music, and allow access. Your recently played songs and albums will show up on the Home screen so you can rate them. Your history only appears if you use Apple Music.
How do I pause or disconnect Apple Music?
In Profile → Settings → Connections, tap the checkmark next to Apple Music and choose Pause Apple Music. To fully disconnect, choose Remove Access in Settings, or turn off Soundtracked in iPhone Settings → Privacy & Security → Media & Apple Music.
Safety
How do I report something?
Tap the ••• menu on any review, comment, mixtape or profile and choose Report. Pick a reason and send it. Reports go to the Soundtracked team. For anything urgent, email soundtrackedapp@gmail.com.
How do I block someone?
Open their profile (or one of their reviews or comments), tap ••• and choose Block. They won't be able to follow you or interact with your posts, and you won't see their content. To unblock, go to Profile → Settings → Blocked Users.
Your account
I forgot my password.
On the login screen, enter your email and tap Forgot password?. We'll email you a link to reset it. Check your spam folder if it doesn't arrive in a few minutes.
How do I change my username or photo?
Go to your profile and tap Edit Profile to change your name, username or bio. Tap your profile photo to take a new one or choose one from your library. Usernames are 3 to 20 letters, numbers, periods or underscores, and must not already be taken.
How do I delete my account?
- Open the Profile tab and tap the gear in the top corner.
- Tap Delete Account.
- Confirm it's you with your password, or with Google or Apple if that's how you sign in.
- Tap Delete My Account.
This permanently deletes your profile, photo, ratings, reviews, likes, comments, mixtapes, Listen Later list, notifications, follows and login. It can't be undone.
If you signed in with Apple and see a message asking you to sign in again, log out, log back in, and delete your account within 5 minutes. Can't get into the app? Email soundtrackedapp@gmail.com from your account's email address and we'll delete it for you.